Contact Us

Keep in touch
We are always looking to create new products which support our philosophy that beauty products should never harm, always nurture. To keep up to date with our news, hear about special events and offers, enter your email below. We won’t bombard you, we promise.

Contact us
If you would like to get in touch about our products, ingredients or to just say hello please get in touch, we would love to hear from you. Write to us:

Refunds and exchanges
We hope that you are delighted with your order. However, if for any reason you are not completely satisfied with your order, you may return the goods in its original condition for a full refund within 30 days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded or tracked delivery service. Ensure you retain your proof of postage as we cannot accept liability for goods lost in transit.

Please provide the following information inside your returns package:

Print your name
Print your order number
Highlight the item(s) being returned
Include the reason for return

Address your package to:

No Secrets Returns
Pantiles Chambers
85 High Street
Tunbridge Wells
United Kingdom

Refund time
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the debit/credit card or PayPal account used to make the purchase. Please note, it may take 5 to 10 working days for the funds to appear in your account- this will vary from bank to bank. Your statutory rights remain unaffected.