FAQs

For time sensitive requests such as order cancellations or address changes, please email us at hello@nosecretsbeauty.com

General questions

What is your return/exchange policy?
We hope you are delighted with your order. However, if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 30 days of delivery. For more information please consult our Returns Procedure.

How do I unsubscribe from email?
We promise not to bombard you with too many emails and updates, however if you wish to unsubscribe, please write to hello@nosecretsbeauty.com.

Does anyone else see the information that I provide to No Secrets?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Where can I buy No Secrets products?
No Secrets products are only available online at the moment.

Is it safe to use my credit card?
At nosecretsbeauty.com we understand how important security is to you. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. For details of the security provision, please see section 4 of the Privacy Policy.

What should I do if I have a complaint?
Please visit the Contact Us section if you have a complaint, or e-mail hello@nosecretsbeauty.com.

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/. 

Product and ingredients

Where do No Secrets manufacture its products?
All of our products are manufactured and bottled in the UK. 

Do No Secrets products contain sulfates?
No, we do not use any sulfates in our formulations.

Do No Secrets products contain parabens?
No, we do not use any parabens in our formulations.

Do No Secrets products contain phenoxyethanol?
No, we do not use phenoxyethanol in our formulations.

Do No Secrets products contain Phthalates?
No, we do not use phthalates in our formulations.

Do No Secrets products contain microbeads?
No, we do not use microbeads in our formulations. For exfoliation we recommend the use of our Konjac Sponge.

Are No Secrets products hypoallergenic?
No, we have chosen to use natural ingredients, 100%  derived from plants and for our scented products we have used essential oils.

All ingredients used in No Secrets products have been extensively researched, tested and assessed for their safety, stability, efficacy and irritation potential. This is standard procedure for every ingredient under consideration for use by No Secrets, regardless of type.

Are No Secrets products tested on animals?
No, we do not test our products or ingredients on animals. All toiletry products sold in the EU are prohibited by regulation from being tested on animals.

Can No Secrets products be used by children?
Yes, all of our products are suitable for use by children aged 5 or over. We are currently developing products suitable for younger ages.

Do No Secrets products have a use by date?
The label on the rear of your No Secrets product displays a symbol which typically shows how long your product will be at its best.

What if I have an adverse reaction to a Now Secrets product?
All cosmetic ingredients have the potential to irritate sensitive skin regardless of the amount present in an individual product or the method in which it is used.

Irritations can sometimes occur in the regular course of our daily lives, even where we have used and enjoyed a product successfully for many years. The trigger for a reaction can be an unexpected one and may not necessarily repeat itself in the same way. We ask that you consider any changes to your regular routine that may have triggered the reaction (dietary, contact with possible allergens such as household cleaning liquids etc.).

Where one experiences an adverse reaction to any cosmetic preparation, the best course of action is to discontinue use and if necessary, consult your medical practitioner to establish whether you have experienced an irritation or an allergy.

In the unlikely event that you experience an adverse reaction to a No Secrets product, please discontinue use and return it to us. Do not hesitate to contact us with the details of your reaction.

Please refer to our Returns policy for further information regarding the conditions of return and exchange.

Where can I obtain a full list of product ingredients?
Every No Secrets product is labelled with a detailed ingredient list as per regulatory requirements. We also show all our ingredients under each product on our website. If you have any specific queries pertaining to a particular product or ingredient, please let us know at hello@nosecretsbeauty.com.

Are No Secrets products safe to use during pregnancy?
We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any No Secrets formulation in the manner we prescribe during pregnancy. 

No Secrets is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner.   

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
  

Environment

Is your packaging recyclable?
Yes. Our presentation boxes are made from FSC paper/board. Our bottles are fully recyclable.