Refund policy

How to return a product

1. Write to us at to arrange your return.

2. We'll send you all the info you need to send your products back to us.

3. When they reach us, we'll send your new products or refund.

For all UK orders we will send out a free postage label for easy posting.


90 days satisfaction guarantee

Shopping for sensitive skin can be a real investment of time and effort. Lorna knows, she's been there! 

It’s not always an instant reaction; sometimes things look promising for a few days, even a few weeks, before your skin becomes irritable and unbalanced. Before you know it, you’ve got a product or two you can’t use...and a much lighter wallet.

We want to make finding the right skincare easy. So we’ve extended our satisfaction guarantee, giving you a whole 90 days to really get to know your new products.

If things don’t work out, there’ll be no hard feelings. Just let us know within 90 days by following our easy returns process and we’ll either help you find a better match or give you a full refund.